Bobsled, Inc. logo

Customer Success Architect

Bobsled, Inc.
Full-time
On-site
Remote

About Bobsled

Bobsled is revolutionizing cross-cloud data sharing with its innovative platform, enabling seamless and secure data delivery into customers' preferred cloud environments without leaving your own. Our mission is to empower businesses to collaborate effortlessly across diverse data platforms, enhancing efficiency and insight generation.

The Role

Are you passionate about helping customers get the most value from a powerful platform? Do you love solving technical problems and working directly with users to make their experience seamless? We're looking for a Customer Success Architect to join our growing team at Bobsled.

What You'll Do

  • Design & Optimize Solutions: Partner with customers to architect optimal platform implementations, guide technical setup, and establish best practices to maximize platform value.
  • Technical Support Excellence: Own end-to-end customer support, from initial troubleshooting to resolution. Collaborate with engineering to diagnose complex issues and ensure customer satisfaction.
  • Product Enhancement: Champion customer needs by gathering feedback, identifying trends, and working with product teams to influence roadmap decisions. Translate customer challenges into actionable product improvements.
  • Strategic Customer Partnership: Build and maintain strong relationships as a trusted technical advisor, driving customer success and long-term retention through proactive engagement.
  • Incident Management: Lead incident response and resolution, coordinating with stakeholders to minimize customer impact and ensure swift problem resolution.
  • Quality Assurance: Maintain detailed documentation of customer issues, thoroughly investigate root causes, and submit well-documented bug reports and feature requests to engineering

What We're Looking For

  • Experience: 4+ years of experience in customer success, solutions architecture, consulting or related technical roles.
  • Technical Skills: Strong SQL proficiency required. Python and/or JavaScript experience is a plus. Experience with data platforms or databases is essential.
  • Excellent Communicator: You can explain technical details in ways that make sense to non-technical audiences and collaborate with engineers when needed.
  • Self-Starter: You're resourceful, proactive, and thrive in fast-paced startup environments.
  • Team Player: You work well with others and are excited to be part of a mission-driven, customer-centric team.

Why Bobsled?

  • Growth Opportunity: We're growing quickly, and so will your career. This is an opportunity to join early and make a big impact.
  • Work From Anywhere: We're a fully remote company with a flexible work environment.
  • Competitive Benefits: We offer competitive salary, equity, health insurance, unlimited PTO, and professional development opportunities.

Benefits

  • Health Insurance (for US employees): Medical (100% paid for Employee and Dependents), dental and vision benefits for you and your family
  • Generous PTO policy and paid parental leave
  • Fully upgraded Apple MacBook
  • Home office stipend of $1,000
  • Flexible work hours in fully-remote work environment
  • Fully-sponsored individual coaching for all employees to help foster a culture of personal reflection and growth (optional though encouraged)

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of skill, dedication, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role. We’re hiring at multiple levels of seniority, so we encourage you to apply if your experience is close to what we’re looking for.

We are committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.  #LI-Remote