The position of a Customer Success Manager for the LATAM region encompasses the vital responsibility of overseeing a portfolio of customers in the LATAM region, ensuring their success and brining them to the point of a successful renewal, alongside CSMs from partners who are working with these accounts.
The ideal candidate will have a strong understanding of how management processes are conceptualized and executed. They will demonstrate strategic acumen coupled with a proven track record of planning and executing plans with precision, drawing upon their knowledge of project and program management methodologies.
The successful candidate will hold exceptional relationships building skills and will serve as trusted advisors, engaging in consultative dialogue to identify challenges, craft tailored solutions, and facilitate the attainment of customer objectives, leveraging their background in digital transformation to introduce innovative strategies.
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
Please note that this is a hybrid position of 3 days/week in our NYC office
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: Compensation Range: $95,000 - $125,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.