The Partners Success Manager is a new hybrid role that will be part of the North America team, responsible for leading the region's end-to-end customer journey strategy and execution. The role encompasses the vital responsibility of overseeing a portfolio of customers and partners at the same time, ensuring their sustained success and growth. Integral to this role is the adept utilization of expertise in strategic consultation, business acumen, and portfolio management to orchestrate and harmonize customer success initiatives within the organizational framework.
The ideal candidate for this role will demonstrate strategic acumen coupled with a proven track record of executing plans with precision, drawing upon their comprehensive knowledge of managing strategic customers and partners for success. In addition, the work with the partners and customers will include either 1:1 engagements for high-impact objectives or by running many success programs to impact target customer groups.
The successful candidate will exhibit exceptional relational skills and be adept at fostering enduring relationships with customers/partners. They will serve as trusted advisors, engaging in consultative dialogue to identify challenges, craft tailored solutions, and facilitate the attainment of customer objectives.
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
Please note that this is a hybrid position of 3 days/week in our NYC office
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: Compensation Range: $110,000- $140,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity-based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.