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IT Solutions Engineer III - Artificial Intelligence / ML

National College Of Business & Technology
Full-time
On-site
San Juan, Puerto Rico, United States
Artificial Intelligence (AI)

Summary: 

NUC University’s AI Center of Excellence is assembling a small, high-impact team to integrate best-in-class AI platforms—chatbots, adaptive-learning engines, and analytics suites—into our academic and administrative systems. You will evaluate commercial and open-source offerings, lead technical due diligence, and own the hands-on configuration, security hardening, and lifecycle management of each solution.
Success looks like friction-free, FERPA compliant services that faculty, staff, and students trust and adopt.
This is a remote position for United States, Florida and Puerto Rico Residents.  


Essential Duties and Responsibilities: 

  • Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency)
  • Run POCs and bake-offs; perform risk assessments; document findings for procurement
  • Design secure, scalable reference architectures that connect vendor APIs, LMS, SIS, IdP, and data lakes
  • Specify SSO, SCIM/LTI, and webhook patterns to ensure end-to-end traceability
  • Stand up tenants or SaaS instances; configure roles, data-retention, and content filters
  • Establish SLIs/SLOs, logging, and alerting; negotiate and track vendor SLAs
  • Partner with Information Security to complete DPIAs, negotiate DPAs, and pass annual audits
  • Maintain model-risk documentation, change logs, and end-user disclosures
  • Own tier-2 escalation, root-cause analysis, and vendor ticketing
  • Track roadmap changes from vendors; plan version upgrades and feature roll-outs
  • Stay current with AI market trends, recommending pragmatic upgrades or vendor switch-outs
  • Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams
  • Act as a liaison between IT, vendors, and institutional stakeholders for AI/ML initiatives

Minimum Requirements: 

  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Bilingual, must be able to read, write, and speak English and Spanish
  • Experience of 5 + years integrating SaaS/PaaS solutions; 2 + years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic)
  • Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR)
  • Hands-on proficiency with Python and/or TypeScript for connector scripts and automation
  • Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices
  • Experience Working with IT security teams to ensure system compliance with institutional and regulatory standards
  • Strong troubleshooting, root-cause analysis, and documentation skills

Benefits We Offer:

  • Medical/Dental/Vision Insurance
  • 401(k) with an Employer Match / Paid Time Off
  • Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
  • Educational and Professional Development Program


Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans



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